4/17/2023 0 Comments Lulu return policyNext, you would need to initiate the return for your original order and send back the merchandise that you want to exchange. Lulus treat its exchanges as a new order with free ground shipping. However, you will be charged for the extra cost of the exchange order upfront and process your exchange as a new order. The holiday return policy extends the 30-day timeframe. It’s 30 days from the date of delivery for online purchases. If you wish to exchange your merchandise with a new one, dial 1-86 (toll-free for Canada & US). What Is Lululemon’s Holiday Return Policy The official return policy states you have 30 days from the date of purchase to return unworn, unused items that still have the tags on. Moreover, the company does not provide return labels to US Territories or APO/FPO addresses. Please note that not all locations in Hawaii and Alaska will be eligible for a return label. If your product is less than $25 – it can be returned but not exchanged. Shoes must be in the original box covered with a shipping box. Products and purchasesĭamage to the shoe box makes shoes ineligible for return. You should note that they won’t accept your returns if you’ve used any perfume, deodorant or any sign of product use. When you are returning a product ensure that it is unworn, unwashed, and with the hygienic liner and tags intact. However, there are some articles with a pre-conditioned return policy Plus you’ll get only one bonus credit for every new order.įor most of its products, Lulus follows 30 days easy return policy.Shipping and handling costs are not refundable.īut, you can avail their $5 Lulus credit online if you choose to get your refund as a Lulus online credit. Lulus will issue a refund in the form of the original payment if you use a credit card, you will get a refund in your credit card. Type of paymentĬredit card/Debit card used while purchasing Lulus generally refunds you either in form of the original payment method or online credit. Further, you can also write down your order number on a piece of paper and return the item using any postal service to the following address: Next, place your packaging slips inside your package.On the Account section on the website, click on the ‘Initiate a Return’ tab in the drop down menu.However, if you already have an account, you can sign in to your account through your mail ID and password.If you are a guest user, you can log in here with your email ID and order number.The items purchased from Lulus can also be returned without a return label, follow the below steps to get going: Try keeping your shipping receipt till the time you get refund. You can drop off your package at the courier of your choice, either by USPS or UPS.Now, you just need to print out the return label and attach it to your return package.After getting the return label, please remove all previous shipping labels or information that is intact on your return packaging.Fill in the required information in the next section and retrieve the return label.Firstly, login to your Lulus account with your email or lookup order by visiting the returns section. Lululemon claimed that the item was dirty/marked and refused to refund for the return The singlet was not dirty/marked when we packaged and returned it so if it was dirty this could have only occurred in transit or when opened by lululemon.The items purchased offline can only be returned to the local store while the online purchases have both the options. Return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. However, Lulus Return Policy gives you two choices, to return without return label or with the return label, here we have explained both the methods with some easy steps. Not loving your purchase? Click here for tips on trying on clothes so they qualify for our return policy.Since Lulus is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Please remove any old shipping labels from the package to ensure a smooth delivery process. If you choose to use your own shipping label, only the itemized restocking fee will be deducted from your refund amount.Īlternatively, you may use an insured postal carrier to return your items back to us at your own expense to the address below. A $4.99 shipping fee will be deducted from your refund along with a $1.49 restocking fee per item.*If your return or exchange is postmarked more than 10 days after the day you received your order, your return will be subject to the following: Additional information regarding our return policy can be found here. If you have a Lulus account, you can also manage multiple orders and returns in one place by logging in and viewing your account’s order history. Follow the steps to initiate your return and retrieve your return label within 30 days of delivery.* Login here with your email and order number.
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