![]() ![]() suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."Ĭons: "The crew. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. literally had to leave airport to get on train to go back to american terminal. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. this is why everyone hates flying and all airlines are garbage. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. Other than this, I was extremely disappointed with this experience and how it was handled.Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). AA - your employees are better than this."Ĭons: "Without any explanation.American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. At one point, this employee made me feel like I was going to be kicked off of my flight this was so unnecessary and extremely unprofessional. ![]() After the supervisor let me in my bag, I got on the plane with my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. I find this to be completely unacceptable. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. It was a little over-stuffed for the scale. I said I didn’t want to pay for checking and that it contained fragile items. ![]() They grabbed my bag from me and insisted it be checked. ![]() I fly with AA nearly every week for work. Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. ![]()
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